Effective Date: 6/23/2025
At Duende Creative House, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website duendecreates.com ("Site"). Please read this policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our Site:
Personal Information: This includes any information that can be used to identify you, such as your name, email address, phone number, and billing information. You may provide this information when subscribing to our newsletter, contacting us, or making purchases.
Non-Personal Information: This includes data that does not personally identify you, such as your IP address, browser type, device type, and information about how you interact with our Site (e.g., pages visited, time spent on the Site, etc.). This data is collected automatically through the use of cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and improve our services, products, and features on the Site.
To respond to your inquiries, customer service requests, or feedback.
To send you marketing communications, including newsletters, promotions, and updates about our services. You can opt-out of these communications at any time by following the unsubscribe link in the email or contacting us directly.
To monitor and analyze Site usage for performance and security purposes.
To comply with legal obligations or enforce our terms of service.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
With Service Providers: We may share your information with trusted third-party vendors or service providers who assist us in operating our business, such as payment processors or email marketing platforms.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as a subpoena, court order, or government investigation.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect non-personal information about your interactions with our Site. Cookies are small text files that are stored on your device when you visit a website. These technologies help us improve the functionality of the Site, personalize your experience, and analyze usage patterns.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of the Site.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Rights Under the CCPA
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include:
Right to Access: You have the right to request access to the personal information we collect, use, disclose, or sell about you in the past 12 months.
Right to Deletion: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., we may retain data for legal obligations or legitimate business purposes).
Right to Opt-Out of Sale: While we do not sell your personal information, if we were to engage in such activities in the future, you would have the right to opt-out. You may exercise your right to opt-out by contacting us directly.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA, including by denying you services or charging you different prices or rates.
To exercise any of your CCPA rights, you can submit a request by:
Email: projects@duendecreates.com
Phone: 559-379-1459
Mail: 710 Van Ness Ave PMB 170 Fresno CA 93721
We will respond to your request within 45 days of receipt. In certain cases, we may need to extend this period for an additional 45 days if the request is complex or we need more time to process it.
7. Children’s Privacy
Our Site is not intended for children and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at projects@duendecreates.com or 559-379-1459.